Return Policy

Return, Exchange & Refund Policy

Last Updated: 25/05/2026

At KIDELLO, we want you to love every purchase. If something isn’t right, we’re here to help with easy returns and exchanges, subject to the following policy.

1. Return Eligibility

Products can be returned or exchanged if:

  • Return request is raised within 7 days of delivery

  • Product is unused, unwashed, unworn

  • Original tags, packaging, and labels are intact

  • Product is in original saleable condition

KIDELLO reserves the right to reject returns if the product does not meet the above conditions.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products bought during sale / clearance / promotional offers (unless defective)

  • Innerwear, socks, accessories (for hygiene reasons, if applicable)

  • Used, washed, damaged, or altered products

  • Products without original tags or packaging

3. Exchange Policy

We offer exchanges for:

  • Size issues

  • Defective or damaged products

  • Wrong product received

Exchange is subject to stock availability.

If the requested size/product is unavailable, a refund or store credit may be offered.

4. Damaged / Incorrect Product

If you receive:

  • Damaged item

  • Defective item

  • Wrong product

Please contact us within 48 hours of delivery with:

  • Order number

  • Product photos

  • Package images

Our team will review and resolve the issue.

5. Refund Policy

Once the returned product passes quality inspection:

  • Refund will be processed to the original payment method

  • Refund timeline: 2 to 3 business days from date of receipt of return and subject to product verification.

For Cash on Delivery (COD) orders:

  • Refund may be processed via bank transfer / store credit

Shipping or COD charges (if any) may not be refundable unless the return is due to company error.

6. Reverse Pickup

  • Reverse pickup may be available for selected pin codes

  • In non-serviceable areas, customers may need to self-ship the product

If approved, return shipping reimbursement may be offered as per company policy.

7. Cancellation Policy

Orders can be cancelled before dispatch.

Once shipped, orders cannot be cancelled and will fall under the return policy.

8. How to Request a Return

To initiate a return or exchange:

Contact us with:

  • Order ID

  • Registered mobile number

  • Reason for return

  • Product images (if damaged/wrong item)

Email: globalimpex.ecomm@gmail.com
Phone / WhatsApp: 9905673752

9. Important Notes

  • Slight color variations may occur due to photography or screen settings and are not considered defects

  • Minor thread or fabric variations may occur in garments

  • KIDELLO reserves the right to refuse returns that do not meet policy conditions

KIDELLO – Minimal Looks. Maximum Fun.
Premium kids fashion designed with comfort, quality, and care.